Refund policy

 

Returns, Refunds & Order Issues

All items from Alana’s Gift Shop (AGS) are printed to order. Because of the custom and made-to-order nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Order Issues

If there is a problem with your order due to an error on our part, we will absolutely make it right.

Please contact us within 7 days of delivery if:

  • An item is missing

  • The wrong item was sent

  • An item arrived damaged

  • There is a printing defect

To report an issue, please use the chat feature on our website located in the bottom right corner.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging if applicable

Once the issue is verified, AGS will correct the error in a timely manner by replacing the item or issuing store credit at our discretion.

Important Information

  • We are not responsible for customer ordering mistakes, including incorrect item selection, quantities, or uploaded custom images.

  • Color variations may occur due to monitor settings and printing processes and are not considered defects.

  • Failure to contact us within 7 days of delivery may make the order ineligible for correction.

Fraud & Chargebacks

We are committed to fair business practices and expect the same from our customers. Filing a chargeback without contacting us first to resolve an issue may be considered fraudulent activity. AGS reserves the right to provide order records, shipping confirmation, and communication history to dispute invalid chargebacks.

Contact

For the fastest response, please use the Chat button located in the bottom right corner of the website.

Chat is the quickest way to reach AGS for questions, order issues, or support.

You may also contact us by email at alanasgiftshop@hotmail.com, however response times may be longer.