Privacy policy

Terms & Conditions

Last updated: March 2026

By accessing or purchasing from Alana’s Gift Shop (AGS) at alanasgiftshop.com, you agree to the following terms and conditions. Please read them carefully before placing an order.

Use of Our Website

By using this website, you agree to use it only for lawful purposes. You may not use our website in any way that could damage, disable, or impair the functionality of the site or interfere with other users.

Products & Services

All products offered by AGS are printed to order unless otherwise stated. Due to the custom nature of our products, colors, textures, and printed results may vary slightly depending on screen settings and printing processes.

Products are intended for crafting use. AGS is not responsible for misuse, improper application, or user error when working with our products.

Order Accuracy

Customers are responsible for ensuring that all order details are correct before completing checkout, including:

  • Product selection
  • Quantities
  • Shipping address
  • Uploaded custom images or files

AGS is not responsible for errors made during the ordering process.

Turnaround Time

Current turnaround time is 2–10 business days unless otherwise stated.

Turnaround times may change during periods of high order volume, holidays, or unforeseen circumstances. Shipping time is separate from production time.

Shipping

Once an order has been shipped, AGS is not responsible for shipping carrier delays, lost packages, or stolen packages.

Customers will receive a tracking number once the order has been shipped.

If a package is marked delivered by the shipping carrier, it is considered fulfilled.

Customers should contact the shipping carrier directly for delivery issues.

Intellectual Property

All content on this website including designs, graphics, product images, text, branding, and logos are the property of Alana’s Gift Shop and may not be copied, reproduced, or used without permission.

Fraud Prevention

AGS reserves the right to cancel any order that appears fraudulent or suspicious. Additional verification may be requested before processing certain orders.

Filing a fraudulent chargeback or payment dispute after receiving products may be considered fraud. AGS reserves the right to provide order records, delivery confirmation, and customer communications to the payment processor to dispute invalid claims.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit our site or place an order, we may collect information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • IP address and browsing behavior

This information is used to process orders, provide customer service, improve our website, and send updates or promotional communications.

How Your Information Is Used

Your information may be used to:

  • Process and fulfill orders
  • Provide customer support
  • Prevent fraud
  • Improve our website experience
  • Send marketing emails or SMS messages if you opt in

Third-Party Services

We share necessary information with trusted third-party services to operate our business including:

  • Shopify (store platform)
  • Payment processors
  • Shipping carriers
  • Marketing and analytics providers

These services only receive information necessary to perform their functions.

Cookies

Our website uses cookies to improve user experience, track website performance, and provide marketing services. Cookies allow our site to remember your preferences and help us analyze how customers use our store.

Most browsers allow you to disable cookies if you prefer.

Policy Updates

AGS reserves the right to update these policies at any time. Updates will be posted on this page.

Contact

If you have any questions regarding these policies, please contact:

For the fastest response, please use the Chat button located in the bottom right corner of the website.

Chat is the quickest way to reach AGS for questions, order issues, or support.

You may also contact us by email at alanasgiftshop@hotmail.com, however response times may be longer.