Shipping policy

 

Shipping Policy

Last updated: March 2026

Thank you for shopping with Alana’s Gift Shop (AGS).

Processing Time

All items are printed to order.
Current processing time is 2–10 business days unless otherwise stated.

Processing time refers to the time it takes to print, prepare, and package your order before it is shipped. This does not include shipping transit time.

During high-volume periods, holidays, or large releases, processing times may change.

Shipping Carriers

AGS ships primarily through USPS.

In rare cases, another carrier may be used if:

  • it has been agreed upon in advance with the customer, or
  • USPS is unavailable for the destination.

Shipping Confirmation

Once your order ships, you will receive an email with tracking information.

Tracking updates are controlled by the shipping carrier and may take time to appear after the package has been scanned into their system.

Shipping Transit Time

Shipping transit times are determined by the carrier and are estimates only.

AGS does not guarantee delivery dates once a package has been handed over to the shipping carrier.

Lost or Delayed Packages

AGS is not responsible for delays caused by the shipping carrier.

If your package appears delayed, we recommend contacting USPS directly with your tracking number for the most up-to-date information.

Delivered Packages

If a package is marked “Delivered” by the shipping carrier, it is considered successfully delivered.

AGS is not responsible for packages that are:

  • lost after delivery
  • stolen after delivery
  • delivered to the address provided at checkout

Customers should contact USPS or their local post office for assistance in locating delivered packages.

Incorrect Shipping Address

Customers are responsible for ensuring their shipping address is correct at checkout.

If an incorrect address is entered and the package is shipped, AGS is not responsible for replacing the order.

If a package is returned to AGS due to an incorrect address, the customer will be responsible for additional shipping costs to resend the package.

Shipping Issues

If your order arrives damaged or there is an issue with the shipment, please contact us within 7 days of delivery through the website chat feature.

Please include:

  • your order number
  • photos of the packaging and items (if applicable)

Contact

If you have questions about your shipment, please contact:

For the fastest response, please use the Chat button located in the bottom right corner of the website.

Chat is the quickest way to reach AGS for questions, order issues, or support.

You may also contact us by email at alanasgiftshop@hotmail.com, however response times may be longer.

 

International Shipping

AGS offers international shipping primarily through USPS.

Shipping rates and delivery times vary based on destination and are calculated at checkout.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

These fees are not included in your order total at checkout.

Alana’s Gift Shop (AGS) is not responsible for any customs fees, duties, or import taxes.
All additional charges are the responsibility of the customer.

Delivery & Delays

International shipping times are estimates only and may vary due to:

  • customs processing

  • carrier delays

  • local postal services

AGS is not responsible for delays caused by customs or international shipping carriers. AGS is not responsible for packages held, delayed, or destroyed by customs.

Refused or Unclaimed Packages

AGS is not responsible for packages held, delayed, or destroyed by customs. If a package is refused or not claimed and is returned to AGS:

  • original shipping costs will not be refunded

  • customer is responsible for return shipping and reshipment costs

Lost International Packages

Once an order has been handed over to the shipping carrier, AGS is not responsible for packages held, delayed, or destroyed by customs.

Customers are encouraged to contact the shipping carrier directly for assistance.

Important Note

By placing an international order, you acknowledge and agree to these terms.