Q&A + Terms & Conditions
Q&A + Shop Policies
Here are answers to some of the most common questions about ordering from Alana’s Gift Shop (AGS).
When will my order ship?
All items are printed to order.
Current processing time is 2–10 business days unless otherwise stated.
Processing time refers to the time needed to print and prepare your order before it ships. Shipping transit time is separate.
Business days do not include weekends or holidays.
Processing times may change during high-volume periods.
How do I contact AGS?
For the fastest response, please use the Chat button located in the bottom right corner of the website.
Chat is the primary support method for AGS.
You may also contact us by email at alanasgiftshop@hotmail.com, however email is checked periodically and responses may be delayed.
My package says delivered but I can’t find it.
AGS ships primarily using USPS and all shipments include a tracking number.
If your tracking shows Delivered, the shipping carrier considers the package successfully delivered.
If you cannot locate your package, we recommend:
• checking around your property
• checking with neighbors
• contacting your local post office
AGS is not responsible for packages that are lost or stolen after delivery.
You may file a missing mail request with USPS here:
https://www.usps.com/help/missing-mail.htm
My package is delayed.
Once an order leaves AGS and is handed to the shipping carrier, delivery times are controlled by the carrier.
AGS is not responsible for shipping delays caused by USPS or other carriers.
Do you accept returns?
Because our items are printed to order, all sales are final.
We do not accept returns or exchanges.
If there is a mistake with your order due to an error by AGS, please contact us within 7 days of delivery and we will work to correct the issue.
My item arrived damaged or incorrect.
If there is an issue with your order due to an error on our part, please contact AGS within 7 days of delivery using the website chat.
Please include:
• your order number
• photos of the item
• photos of the packaging if applicable
Once the issue is verified, AGS will correct the error in a timely manner.
Can I cancel or change my order?
Orders cannot be cancelled or modified once they have been placed.
Please review your order carefully before completing checkout.
Can you combine multiple orders?
Orders are processed individually.
We do not automatically combine orders and are not required to combine them upon request.
If orders are combined at our discretion, shipping costs will not be refunded.
How do the subscription boxes work?
AGS subscription boxes are billed one month in advance.
Subscriptions renew automatically on the 1st of each month for the following month’s box.
Example:
A charge on March 1st is for the April subscription box.
Customers may sign up anytime between the 1st and the 30th to receive the upcoming box.
Can I cancel my subscription box?
Subscriptions must be cancelled before the next billing date to avoid being charged.
Once the subscription charge processes on the 1st of the month, the order is considered placed and cannot be cancelled or refunded.
Where can I read the full shop policies?
Full shop policies can be found under the Policies section of the website, including:
• Terms & Conditions
• Shipping Policy
• Returns & Refund Policy
• Privacy Policy
All policies and processing times are subject to change.